Refunds

If a birth detail was wrong

Correct it and a new analysis is written, free.

The birth chart analysis ($29) includes one free rewrite from the analysis page: it writes a new analysis from corrected details and keeps the original. For a wrong birth time this is usually the better answer. An analysis that has been rewritten is not refundable.

One-time analyses

Within 14 days you can ask, and a person replies within 2 working days.

The birth chart analysis and the two add-ons, the compatibility analysis and the year ahead analysis, can each be refunded on request within 14 days of purchase. Sign in to your account, open Refund options under Help at the foot of the page, and tell us why in a few words.

An approved refund is issued through Stripe and usually appears on your statement within 5 to 10 working days, depending on your bank; the analysis is removed from your account when it is refunded. A request made within 24 hours of purchase, before the analysis has been written, is approved without waiting.

One refund is available per account. A gift is refundable only until it has been delivered to the recipient. Membership payments are not refunded, and that includes the analyses a yearly plan holds and an analysis counted toward one; a membership is cancelled instead, as below.

Memberships

Cancel any time from your account, and nothing renews by surprise.

A membership can be cancelled any time from your account; you keep access until the end of the period you paid for, and every issue stays on your account after that. Yearly plans get a reminder email three days before each renewal, and monthly ones three days before the first. The email that welcomes you says what you paid, the price it renews at and the day.

When you pay, and if something goes wrong

What you agree to when you buy, and the quickest way to sort out a problem.

When you buy, you accept the Terms of Service and Privacy Policy, ask for the purchase to be delivered at once, and acknowledge that the statutory right to cancel a digital purchase ends when delivery begins, as the law for digital content allows. Our 14-day refund policy applies regardless of that consent, and nothing here limits rights that cannot be waived where you live.

If anything is wrong, use the refund options on your account or email hello@underyourstars.com. Both are faster than a bank dispute, and every analysis we deliver is kept so we can show what was provided.